Blushed by Koko (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at blushedbykoko.com.au, use our booking system, or otherwise interact with our services.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as they apply to small businesses that collect sensitive and personal information.
1. Information We Collect
Information you provide directly
When you book an appointment or contact us, we may collect:
- Contact details — your name, email address, and phone number
- Booking details — preferred service, date, time, and any special notes you provide (such as allergies or preferences)
- Payment information — processed securely by our third-party payment provider, Stripe. We do not store your credit card details on our servers
- Messages — any information you include when contacting us through our website contact form
Information collected automatically
We do not use analytics, tracking cookies, or third-party advertising scripts on our website. The only cookie used is a session cookie for administrative access, which does not apply to customers or visitors.
2. How We Use Your Information
We use your personal information to:
- Process and manage your bookings
- Send booking confirmations, reminders, and updates via email
- Process payments and refunds
- Respond to your enquiries and messages
- Communicate important information about your appointment (e.g. aftercare instructions)
We will not use your personal information for marketing purposes unless you have given us explicit consent to do so.
3. Third-Party Service Providers
We share your information only with the following trusted service providers, solely for the purposes described above:
- Stripe — payment processing. Stripe processes your payment details securely under their own privacy policy
- Resend — email delivery. Used to send booking confirmations, reminders, and responses to your enquiries
We do not sell, rent, or trade your personal information to any third parties.
4. Data Storage and Security
Your personal information is stored securely in our database hosted with industry-standard encryption and access controls. We take reasonable steps to protect your information from unauthorised access, modification, disclosure, or destruction, including:
- Encrypted connections (HTTPS/TLS) for all data in transit
- Secure password hashing for administrative access
- Rate limiting on forms to prevent abuse
- Restricted access to personal information on a need-to-know basis
5. Data Retention
We retain your booking and payment records for a reasonable period necessary to fulfil our legal and business obligations, including tax and financial record-keeping requirements under Australian law. Contact form enquiries are forwarded to us via email and are not stored in our database.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your personal information, subject to any legal obligations we may have to retain it
- Withdraw consent for any optional communications
To exercise any of these rights, please contact us at hello@blushedbykoko.com.au. We will respond to your request within 30 days.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
- Email: hello@blushedbykoko.com.au
- Instagram: @blushedbykoko
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).